"As Elliot Liebow (1993) writes, about services for the homeless, 'To enter the system is to enter a world of uncertainty, where one may be treated with exquisite compassion one day and contempt the next; a world of hurry-up-and-wait, of double-binds and contradictions, where arbitrary and differential treatment, and myriad rules and regulations, triumph over the very purposes of the system itself.'"
in Marris, P. (1996). The Politics of Uncertainty: attachment in private and public life. London: Routledge, p. 131.
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